“Once you start working on something, don’t be afraid of failure and don’t abandon it. People who work sincerely are the happiest”.

• Deal with people and issues openly, directly and respectfully.
• Take actions that are consistent with words.
• Do the right thing even if unpopular or risky.
• Foster a climate of trust and openness between people.
• Take active responsibility for the quality of service we provide to customers and others.
• Readily implement better ways of doing things and have high-performance expectations and a mind-set of excellence.
• Have a “Can do” attitude and bias for action.
• Take ownership of team goals and be accountable for your part in the process.
• Promote team work among groups; discourage “we vs. they” thinking.
• Listen to inputs from teammates to reach the best solution.
• Hold ourselves and others accountable for results.
• Work to create partnerships and to collaborate across functions.
• Take accountability for actions, decisions and results vs. blaming.